Unlike sweaters, soccer balls, and books, Hebert's chocolates are delicate creations. In order to assure that your order arrives at its destination looking beautiful and tasting delicious, we have some special shipping needs to take into consideration
Hebert Candies ships orders via UPS. Shipping and handling fees listed on our website are valid for orders shipping within the Continental United States.
Exposure to heat can occur at some point during the shipping process almost any time of year. Hebert cannot be responsible for damage due to heat exposure if a shipping mode of longer than 2 days is selected (see Shipping Map below).
Guaranteed arrival on a specific date within the continental U.S. can only be accomplished by using "2 Day Air or Next Day Air". Outside the continental U.S., arrival on a specific date is attempted, but cannot be guaranteed.
Due to the 48 hour processing of website orders, once an order is submitted there is no way to accommodate a change. This includes changes in quantity, ship method, address and item. Please make sure all information is correct when submitting order.
If your order requires multiple ship to addresses, separate orders will need to be placed.
Ship Methods:
Ground Home Delivery, Express (3 business days), 2Day, and Overnight services are available. Shipping via U.S. Postal Service is not available. Please be aware that ground shipping to warmer climates can result in melted chocolate/candies.
Note: We are unable to ship to international addresses, APO/FPO addresses or U.S. territories.
Shipping Address:
Complete address must contain name, street address, apartment or suite numbers, city, state and correct zip code. We do not ship to PO Boxes. Hebert cannot be responsible for lost or delayed packages caused by insufficient addresses.
Please verify all addresses for accuracy. It is our pleasure to guarantee our gifts, but we cannot guarantee shipments lost, returned or spoiled because of inaccurate or incomplete shipping information. Reshipping will incur an additional shipping charge.
Please contact our retail store at (508) 845-0403, or email retailstore@hebertcandies.com for more information or any questions.
Weekday Shipping and Handling Information:
Orders for immediate delivery placed on Monday, Tuesday or Wednesday by 1 PM ET will ship the following day. Hebert cannot be responsible for damage due to heat exposure if the appropriate shipping mode is not selected.
Summer Shipping Information:
Because temperatures can vary dramatically across the country, we do not ship over the weekend. This assures premium quality upon arrival. For this reason, all orders submitted after 1 PM ET on Thursday through Sunday will ship the following Monday (Tuesday if Monday is a holiday). Only the 1-day delivery area (see map) will ship on a Thursday or Friday – UPS Ground Home Delivery will delivery on Saturdays (where available). Next Day Air service orders will also ship.
Return Policy
At Hebert Candies, we make sure every piece we package and send you is in the best condition and highest quality. If you are not completely satisfied, please contact customer service at (508) 845-0403, or email retailstore@hebertcandies.com.