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Shipping Policies

Unlike sweaters, soccer balls and books, Hebert's chocolates are delicate creations. In order to assure that your order arrives at its destination looking beautiful and tasting delicious, we have some special shipping needs to take into consideration


General Shipping Information

Hebert Candies ships most orders via Federal Express (FEDEX). Shipping and handling fees listed on our website are valid for orders shipping within the Continental United States.

Exposure to heat can occur at some point during the shipping process almost any time of year. We recommend overnight in warmer climates all year and in all areas May-September.
Guaranteed arrival on a specific date within the continental U.S. can only be accomplished by using "Next Day Air". Outside the continental U.S., arrival on a specific date is attempted, but cannot be guaranteed.

Due to the 48 hour processing of website orders, once an order is submitted there is no way to accommodate a change. This includes changes in quantity, ship method, address and item. Please make sure all information is correct when submitting order.      

If your order requires multiple ship to addresses, separate orders will need to be placed.

Ship Methods:
Ground Home Delivery, Express (3 business days), 2Day, and Overnight services are available. Shipping via U.S. Postal Service is not available.

Note: We are unable to ship to international addresses, APO/FPO addresses or U.S. territories.

Shipping Address:
Complete address must contain name, street address, apartment or suite numbers, city, state and correct zip code. We do not ship to PO Boxes. Hebert cannot be responsible for lost or delayed packages caused by insufficient addresses, or those delivered to the wrong address by the carrier.
Please verify all addresses for accuracy. It is our pleasure to guarantee our gifts, but we cannot guarantee shipments lost, returned or spoiled because of inaccurate or incomplete shipping information. Reshipping will incur an additional shipping charge.
Please contact retailstore@hebertcandies or call (508) 845-0403 for more information or any questions.

Orders Placed From April through October:

  • Weekday Shipping and Handling Information:

DUE TO STAFFING AND STORE HOURS. Orders for immediate delivery placed on Friday-Tuesday or Wednesday (before 11) will ship on Wednesday. Orders placed on Wednesday and Thursday will ship by Thursday. During warm weather months, items should ship overnight. Hebert cannot be responsible for damage due to heat exposure if the appropriate shipping mode is not selected.


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